We’ve had a lot of e-mails recently from users who’ve had trouble getting in to their PearBudget accounts on their iPhones.
“I entered my password,” they write, “and it wouldn’t let me in. What’s going on?”
Ack. That’s terrible! Nobody wants to be cut off from their account. Weirdly, though, this isn’t a bug with PearBudget, but, actually, a bug with the iPhone.
For some reason, when the iPhone has been updating its software recently, a “remember that I’m logged in” setting has been getting turned off.
Here’s how to fix it:
On your iPhone, go into the “Settings” app (it’s the one with the icon that looks like gears). Flick down until you get to the “Safari” menu item, and select it. Then, look for the “Privacy” section and find the “cookies” setting. It should read either “all” or “from visited” (I have mine set to “from visited”).
I’ll try to add some screenshots over the next few days, but I wanted to make sure that I had this posted, in case any of you are running into the issue and need to resolve it.